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Returns Policy

Last updated: 20th January, 2026

This policy applies to all purchases made through our WooCommerce website.

Made-to-Order Items

All items sold by Astra Designs UK are made to order. As such, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

This is in accordance with the Consumer Contracts Regulations 2013.

Faulty or Incorrect Items

If your item arrives faulty or not as described, you are entitled to a remedy under the Consumer Rights Act 2015.

Please contact us within 14 days of receiving your order, providing:

  • Your order number
  • A description of the issue
  • Photographic evidence

Failure to contact us within this timeframe may affect your eligibility for a return.

Return Approval

Returns are only accepted once approved. Please do not send items back without contacting us first, as unapproved returns may be refused.

Condition of Returned Items

Returned items must be:

  • Unworn and unwashed
  • In original condition

Unless the fault would not have been visible without wear. Items showing signs of misuse or damage unrelated to a manufacturing fault may be rejected.

Refunds & Replacements

Once a return is approved and received, we will assess the item and offer one of the following where appropriate:

  • Replacement
  • Repair
  • Refund to the original payment method

Refunds will be processed within 14 days of approval.

Return Postage

If an item is confirmed to be faulty or incorrect, we will refund reasonable return postage costs. Proof of postage will be required.

Contact

For all return enquiries, please contact us via the details provided on our website.

This policy does not affect your statutory rights.